Working as a full time Senior UX/Service designer for Piclo to bring the operations and settlement modules online for our client ENEL.
After securing a contract with ENEL (Italy's national entity for electricity) to become their local flexibility solution I worked as the sole designer to bring Piclo's operations & settlement modules to life. These two new modules would allow system operators and flexible service providers to undertake the full flexibility end to end process within Piclo.
Understanding the needs of ENEL was imperative in the early stages of designing Piclo's operations and settlement modules. This process involved weekly calls with senior electricity infrastructure engineers to pinpoint both outcomes expected and risks to be aware of.
An extensive journey map was built up over time to plot out the key actions ENEL and prospective flexible service providers would need to undertake on the platform to engage in this flexibility marketplace end to end. Throughout this there was also an urge to build up Piclo's API maturity and so I was brought on to help Piclo's integrations team determine where new endpoints could be best deployed and how best to design them.
To ensure our product offering could be offered across regions I became an in-house expert on the UK's current flexibility marketplace offerings and how different types of services within are designed. This understanding allowed my team to create a flexible product that could adhere to multiple markets and regions with minimal changes. One of the most complex aspects of this standardisation effort was to understanding the different baseline methodologies each regions market may use. Through identifying similarities across markets we were able to confidently provide both a nomination and historical baseline that all system operators were happy to use.
“To ensure our product offering could be offered across regions I became an in-house expert on the UK's current flexibility marketplace offerings...”
With a tight deadline to ensure ENEL could start using our product as soon as possible I worked closely with product managers to determine which parts of the journeys UI needed to be built provide a usable minimum viable product. This included automated dispatch emails (allowing FSP's to receive triggers to provide a service) a meter data upload interface (so that FSP's can validate they have provided a service), and robust settlement reporting (ensuring FSP's know how much they will be getting paid at the end of each month).
As live trials started ramping up for ENEL a new opportunity arose in the form of National Grid ESO's local constrain market tender. As the UX designer in charge of operations and settlement for the whole Piclo platform I played an integral role in ensuring the success of this tender pitch, from providing detailed answers to technical tender questions, building out the prototype that would form the backbone of our demo and being part of the pitch team on-site at National Grid's offices in Warwick.
After Piclo successfully won the tender I continued to worked closely with National Grids control room team to improve the product and save them time undertaking their day to day operations.
Building a video game from the ground up for Brackeys' game jam 2024.
Overhauling how the whole editorial team runs their news desks day to day.
